| Centralized
and shared content |
Content is scattered throughout the organization,
resulting in contributors creating similar or duplicate
content in many different formats. |
Content is consolidated into one powerful
repository, facilitating content sharing among co-workers. |
| Accurate content |
Numerous versions of documentation reside
in separate files. Each file must be updated individually
through a manual process, leading to errors and inaccuracies. |
Because each piece of content is only stored
one time in a CMS, it can be reused throughout one or
multiple documents. The CMS tracks every instance of content
reuse and flags all instances when a change is made to
ensure all appropriate instances are updated and consistent. |
| Secure content |
Anyone can access the content in documents,
posing a security threat. |
User privileges are assigned, so only authorized
people can access content with unique IDs. |
| Shorter editorial
cycles |
The editorial and review process is inefficient.
Responsibilities and deadlines are not well-defined and
monitored. |
Users are alerted to their pending tasks
and due dates. Additionally, daily editorial tasks can
be automated to save time. |
| Quick creation
of new publications |
Content is rewritten for new publications
because previously written content cannot be found. |
Content can be searched, retrieved, and
reused to create new products within minutes. |
| Timely delivery
of publications |
Separate files exist for print, Web, and
PDF versions of the content, increasing the time it takes
to update and publish the content. |
Single-source content is updated once and
repurposed for multiple media channels as often as daily
or weekly. |
| Lower translation
costs |
Documentation published in many languages
is confusing and costly to update and translate. |
A CMS with full Unicode support allows small
chunks of updated content to be translated instead of
entire documents, saving thousands of dollars. |